Customer Service Representative

Job Description

Job Title: Customer Service Representative
Ref No: VAC-23980
Location: Dublin 24
Salary/Hourly Rate: €32-€33k Annual salary (DOE)
Vacancy Type: Permanent
Full/Part Time: Full time

Company Description:
Our client is a leading Third-Party Logistics & Print Management partner in Europe.
Streamline your operations with seamless inventory management, warehousing, co-packing, fulfilment, design and print management.

Reporting to General Manager you will be responsible for:
” Day to Day assigned customer management.
” To prioritise your work to ensure all incoming customer queries and complaints are dealt with in a timely, accurate and effective manner.
” Maintain positive and effective communication with internal and external customers to provide a service that exceed customers’ expectations.
” Set, measure and review Key performance indicators for key customers through formal and informal feedback mechanisms.
” Carry out performance reviews with your key customers.
” Ensure that you are customer focused and have a clear understanding of the needs of the customer.
” Working with the warehouse manager on resolution of customer issues with closed loop corrective action process.
” Review and maintain quality standards and targets for your customer base.
” Involve in the development of ideas which improve business performance and establish best practice.
” Produce weekly/bi weekly/monthly reports as directed by clients and Management.
” Adherence to procedures relating to accrual of costs, invoicing, cross charging, completion of receiving files and general administration.
” Responsible for maintaining excellent standard of housekeeping.
” Handling and processing of orders.
” Query resolution re stock, deliveries, collections etc.
” Co-ordinate daily deliveries of kitting files.

Candidate Requirements:
Sap experience required
Good knowledge of MS office applications
Previous experience in Customer Service

Salary and Benefits:
DOE (depending on experience)
Onsite Parking
Pension

Hours of Work:
8.30am – 17.00pm Monday to Friday

To apply for this exciting opportunity please click on the Apply button OR Request Details button for more information.

However, if you would like to contact us in person, please call us on
Dublin 01-8912330 or Cork 021-4226688 or you can WhatsApp us on 0873277000.

This vacancy is being advertised by ISM Recruitment/ISM Driver Recruitment a division of the Irish School of Motoring Group of companies, leaders in Driver Education since 1961.

To review more live vacancies visit us on www.ismrecruitment.ie